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#YouAreNotAlone
Information Covid-19
We work to protect the safety of our community. Therefore, our physical stores will be temporarily closed. We are sure that if we act responsibly together, we can overcome this challenge.
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ONLINE SHOPPING
Our online store genevecompany.com will remain fully active, therefore, you continue with your purchases as usual.
Our Geneve client care team is still available to advise you and answer your any query from Monday to Friday from 9:00 a.m. to 5:00 p.m. You can contact us by email clientcare@genevecompany.com or by phone and Whatsapp: +34 626 22 02 31. We will reply to you as soon as possible.
SHIPPING AND DELIVERIES
Please note, we are currently experiencing delivery delays due to extended processing times and external courier disruptions.
We aim to deliver orders within the following timeframes: 7-10 working days.
We work hard to minimize disruption to our online delivery service and we deeply apologize for any inconvenience.
All orders are processed in our distribution warehouse, where we can ensure that we practice the recommendations of the health authorities in social distancing. We have also introduced additional hygiene measures in the preparation of shipments. Our courier company has adapted its processes to guarantee the safety of deliveries and has increased hygiene precautions.
EXCHANGES AND RETURNS
We have extended the period of exchanges and returns to 30 days from the day of reopening of stores, both for online orders and purchases in store.
#TOGETHERWECAN Foundation
We want to help our community in this difficult and unpredicted times, therefore, Geneve donates 3% of all sales to the Spanish Red Cross Aid Fund.
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We appreciate your understanding of the possible delays that may occur during these days due to this exceptional situation.
If you have any questions, please do not hesitate to contact our Customer Service Department.
We will be happy to assist you.