Shipping and delivery
At Geneve we guarantee that deliveries are successfully completed at your best convenience. All orders above 500€ are shipped FREE using Special Delivery which is a trackable next day service. Orders bellow 500€ will have a 20€ charge due to delivery and insurance purposes. A signature will be requested on receipt. If you are not in at the time of delivery, the delivery team will leave a notice with details for arranging a re-delivery.
We recognize that your order is important to you, therefore, when you receive your shipping email; you know that your order is on its way. Our service team will provide your tracking number by email once your order has been dispatched from our distribution centre.
How long will my order take?
Please note the delivery estimates displayed below exclude bank holidays. We dispatch goods from our Distribution Centre 5 days a week Monday to Friday. Please allow additional time if ordering on or near public holidays or during Sale periods as transit times may vary due to traffic on the website.
Zone 1 (4-5 working days)
Portugal, Belgium, France, Italy, Monaco, Germany, Holand, Luxembourg, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden, Poland, Czech Republic.
Zone 2 (5-6 working days)
Gibraltar, Channel Islands, Liechtenstein, Norway, Switzerland
Products with "Shipping in 15-20 days"
The label in the product page indicates that we have to check its availability in the manufacturer, so it will take 15-20 days to ship. We will keep you informed.
All details provided will be treated confidentially. It is extremely significant that the information is correct and updated for delivery purposes. Please check that the delivery and the billing address are accurate, as we are unable to redirect orders once they're in transit.
Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person then the person who signs for the package confirms receipt and is accountable for the package.